Over the last 20 years, we have seen an explosion in applications of business ideas and practices to nonprofit and government works. We have also watched businesses take up the cause of creating social value under the mantle of corporate social responsibility, corporate citizenship, and socially responsible business.
Customer retention takes more than a one-time offering of quality service but a consistent delivery of an excellent customer experience. Such experiences help in building the loyalty that any business desires from its customers.
An efficient business process increases the profitability and growth of an organization while reducing cost and turnaround time. It is common practice to implement these business processes which focus on meeting the needs of customers as well as delivering satisfactory service. In many cases, the business process is actually a collection of interrelated processes that function in a logical sequence to achieve an ultimate goal.